Shipping Policy

VORTEX Systems offer Free Shipping on all our products. All our products are sent via DPD with 48 hours service and are fully insured (during peak times the delivery can be delayed). This is not something VORTEX Systems can be held accountable for or be a reason to request a refund. In the case of a refund £50 is deducted from the refund for shipping cost incurred by VORTEX Systems in sending out the computer (as Free Shipping). 

Returns Policy

VORTEX Systems is confident that you will be completely satisfied with your VORTEX Systems computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from VORTEX Systems.

14-Days Return Period for Certain Products and Accessories (Components are excluded and are not eligible for returns): Unless you have a separate agreement with VORTEX Systems (approved in writing), or an exception (as provided below), all hardware, accessories, peripherals, and parts may be returned within 14 days from the date on the packing slip or invoice for a credit of purchase price paid, Minus shipping and handling, rush service fees, and any applicable restocking fees (as further described below). If you return a purchased item please note the shipping cost of £50 will not be refunded. Any product returned to VORTEX Systems without prior authorisation from VORTEX Systems will be considered an unauthorised return, and you will not receive credit for the product and VORTEX Systems will not ship the product back to you.

Please note upon returning the product within the 14-days return period we will not refund the postage cost you may have been charged. 

A restocking fee of 15% may be applied to a returned item. VORTEX Systems custom builds every PC upon ordering. It is policy to reload an operating system of any PC sent back to ensure the safety and security of our customers. Restocking fees are applied to all systems sold by VORTEX Systems.

Exceptions to the Satisfaction Guarantee and 14-Day exchange Period:

• Software may not be returned at any time unless the software being returned is
• Products that have been physically damaged, neglected, or abused by the customer, or if any “void if removed” warranty stickers are removed, cannot be accepted for a full refund.
• Any ‘Components’ are excluded from any form of returns and refunds.

PROMOTIONAL ITEMS:

• If you return a purchased item that qualified you for a discount, promotional item, or promotional gift card and either (i) do not also return the discounted or promotional item or (ii) have already redeemed the promotional card, VORTEX Systems may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.
• If you return a purchased item that qualified you for a promotional “Free Shipping” discount, VORTEX Systems will deduct £50 for the value of the shipping discount from any refund you receive for the return of the purchased item.

HOW TO RETURN A PRODUCT:

Before returning a product, you MUST first contact VORTEX Systems customer service at info@vortexsystems.uk. VORTEX Systems will not accept returns without an order number. NOTE: You must ship the product to VORTEX Systems within 10 days of confirming RMA with VORTEX Systems and MUST follow these steps:

• Ship back all products you are seeking to return to VORTEX Systems and for which you received an order number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
• Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment. VORTEX Systems will not provide a replacement shipping box under any circumstances.
• Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
• Upon receipt of your return, VORTEX Systems will issue a credit of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.
• Under No circumstances is VORTEX Systems obligated to provide money back, reversed payment, or financial compensation aside from in-store credit unless otherwise agreed upon in writing.

Note: Before you return the product to VORTEX Systems, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. VORTEX Systems is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

CANCELLATION POLICY:

• You are free to cancel your order at any point before the shipment of your PC. However, you have 4 hours to cancel your order for a 100% full refund. After those 4 hours, we will begin building your PC. At that point, you may not receive part or all of the build fee. (notice* depending on the specific product the cancellation fee may be a percentage of 10% of the sale) Minus.
• Any ‘Components’ are excluded from any form of cancellations, returns and refunds as they are shipped right away.