VORTEX Systems offers Free Shipping on all 'PCs' products. All our products are sent via DPD with Next-Day service and are fully insured (during peak times the delivery can be delayed). This is not something VORTEX Systems can be held accountable for or be a reason to request a refund. In the case of a refund, £50 is deducted from the refund for the shipping cost incurred by VORTEX Systems in sending out the computer (as Free Shipping).